Systems Analyst 2 (Columbus, GA)- ONSITE ROLE

Company: ARK Solutions, Inc.
Location: Columbus
Posted on: May 26, 2023

Job Description:

Systems Analyst 2 -
ONSITE ROLE!!!

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

---Provide onsite desktop support for customers located within assigned locations.
---Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
---Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
---Install & support network devices providing business critical service
---Perform end user data back-up and recovery ensuring attention to detail
---Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
---Open/document/track problem tickets escalating to appropriate workgroups when required.
---Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
---Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Skills Matrix:



Skill
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Required / Desired
Amount
of Experience







Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
-
-







Experience with troubleshooting network connectivity issues in both LAN and WAN environments
Required
2
Years







Experience imaging and deploying laptops
Required
2
Years







Experience providing desktop/laptop computer hardware support
Required
2
Years







Experience supporting Microsoft Outlook email client
Required
2
Years







Experience supporting Microsoft Office 2013 or higher
Required
2
Years







Experience supporting remote workers and troubleshooting VPN and remote technology issues
Required
2
Years







Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
Highly desired
2
Years







A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)
Required
-
-







Experience with local and network printer troubleshooting and repair
Required
2
Years







Technical support experience in a Windows 10 PC environment
Highly desired
2
Years







Experience supporting Cisco VoIP phones and Jabber client
Highly desired
2
Years







Setup and install computers for New Hire On-Boarding's and Off-Boarding's
Required
2
Years







Experience in an Active Directory Domain environment.
Required
2
Years

Keywords: ARK Solutions, Inc., Columbus , Systems Analyst 2 (Columbus, GA)- ONSITE ROLE, Professions , Columbus, Georgia