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Lead Relationship Banker - Midtown Branch

Company: Synovus Financial Corp.
Location: Columbus
Posted on: October 12, 2019

Job Description:

Job Summary:
This position serves as the subject matter expert in the area of retail branch sales and services. Focus is on using a consultative sales approach to proactively identify both consumer and small business customer's needs, and to build and deepen relationships by finding customized solutions to meet those needs. Ensures customer needs are met by referring to other line-of-business partners for additional business growth opportunities. Demonstrates passion for delighting the customer by living the Customer Covenant every day. The Lead Relationship Banker is proficient with Consumer Lending. Under the minimal supervision of the Retail Market Manager, assists in managing the daily sales and operations of a branch, which may be very large in size. Responsible for growing customer relationships through effective selling techniques. Assists in coaching, counseling, and developing branch team members. Branch will typically have a minimum of 7 FTEs.

Job Duties and Responsibilities:

* Assists RMM with the coordination and communication of sales, marketing, and product initiatives within the branch.

* Coaches and develops branch team in assessing customer needs and maximizing sales opportunities through direct sales and referrals to business partners within other areas of the company.

* May represent Synovus within the community by actively serving in community organizations, participating in local chamber of commerce and other related leadership activities.

* Assists RMM with establishing short-term department goals to achieve functional area objectives. Implements new policies and procedures.

* Creates an industry leading customer service experience by following the Synovus Customer Service Standards.

* Engages customers in needs assessment conversation that transitions to a closing product solution sale. Actively pursues customer and non-customer new business by making proactive phone calls to customers/prospects. May serve at an elevated level of expertise for mass affluent clientele's needs.

* Create an excellent customer experience by identifying cross-selling opportunities and refers customers to appropriate line-of-business partners to optimize their financial relationship.

* Proactively works with customers and prospects to maintain a consistent deposit and loan pipeline. Develops referral sources to generate business for the individual and the team.

* Meets and exceeds individual performance sales goals while supporting the goals of the branch.

* Proficient at interviewing consumer loan applicants to identify loan opportunities, and may handle small business loan applicants, processing and closing loans.

* Participates and helps lead daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips. 100% Usage of sales management tracking system to enter sales, send referrals, track referrals, monitor activities and goals.

* Knows and follows Branch Operations Standards. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time. Completes all product and sales, compliance and other assigned technical/operations training as required.

* Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

* Performs other related duties as required.

Competencies:

* Achieving Goals: Focuses efforts on results that matter; builds enthusiasm for the organization's goals; demonstrates a passion for producing top quality work; handles high priority tasks with a sense of urgency.

* Communicating: Communicates clearly and effectively in a concise and straightforward manner; adapts communication style to the audience and situation; openly shares information and keeps people updated; listens patiently and asks questions to clarify others' point of view.

* Customer Focus: Demonstrates a passion for exceptional customer service; anticipates and responds to changing customer needs; leads others to deliver outstanding customer service; champions company standards associated with superior customer service.

* Interpersonal Skills: Connects personally and respectfully with others; relates well to all kinds of people, builds appropriate rapport; leverages the knowledge and skills of others.

* Initiative: Is personally committed to and actively works to continuously improve him/herself; delegates effectively and to the right level; understands that different situations and levels may call for different skills and approaches; self starter to seize opportunities as they arise.

* Job Knowledge: Shares knowledge willingly with others; demonstrates insight into the industry, the market, and competitors; demonstrates a strong work ethic and high performance.

* Time Management: Uses own time effectively; values time; sets priorities, goals, and timetables to achieve maximum productivity; focuses on highest impact issues/activities; respects time of others.

* Driving Change: Effectively manages the communication process surrounding change; advocates with team members to embrace the benefits of change; follows up and drives change efforts through to completion; provides team members with the support they need to handle change.

* Building an Effective Team: Attracts, selects, and retains talented team members in his/her branch; uses clear and objective action plans with team members to drive development; provides regular coaching and feedback to improve performance; creates strong morale and spirit on his/her team by sharing wins and successes.

* Solving Problems: Considers several alternatives and solutions for any given problem, remains open-minded to the ideas of others; examines best practices and what has worked successfully before; focuses attention on the underlying causes of problems.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace. Minimum Education: High school diploma or equivalent

Certification(s): This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.

Minimum Experience: Four (4) years successful sales or customer service experience where defined goals and accountabilities were routinely met or exceeded and experienced/proficient in Consumer loan processing
- or -
Three (3) years of job specific experience in a Relationship Banker role and experienced/proficient in Consumer loan processing
Required Knowledge, Skills, & Abilities:

* Aptitude for consultative selling; prior sales/customer service experience

* Strong interpersonal and communication skills; ability and desire to establish rapport with customers.

* Working knowledge of computers

* Ability to adhere to company dress code

Keywords: Synovus Financial Corp., Columbus , Lead Relationship Banker - Midtown Branch, Other , Columbus, Georgia

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