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IT Capacity Planner

Company: Aflac
Location: Columbus
Posted on: September 13, 2019

Job Description:

IT Capacity Planner Spread Your Wings We are the Duck. We inspire and are inspired, listen and respond, empower our people, give back to our community and, most importantly, celebrate every success along the way. We do it all - The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized by Fortune magazine as one of the 100 Best Companies to Work For in America for 20 consecutive years, one of the Best Workplaces for Millennials in 2015 (the inaugural year of the award) and one of America's Most Admired Companies for 18 years. Our business is about being there for people in need. So, ask yourself: Are you the Duck? If so, there's a home and a flourishing career for you at Aflac. The Company Aflac Incorporated The LocationColumbus, GA The Division One Digital Aflac The Opportunity IT Capacity Planner Job Summary Ensure the service areas are adequately staffed with right skills and experience by employees and contractors. Manage all the contract resources for the service areas and manage performance of contractors and vendor partners. Principal Duties & Responsibilities Operates as the single point of sourcing for IT staffing needs through fulfillment of roles via internal employees and contractors for the assigned service areas Responsible for understanding and forecasting the IT staffing needs and managing staffing requests from the service area Responsible for creating a pipeline of talent pool consisting of employees, ITAs and vendor partners based on the staffing forecast, leveraging Technical Professional Development organization to enable employees and ITAs to fill strategic roles Identifies, selects, and manages contract relationships, expectations, and results by serving as liaison between Aflac and strategic IT suppliers serving as the primary point of contact for IT suppliers for the assigned service areas Defines and manages the frontline performance management process for IT supplier relationships, including developing and managing the contractual rewards and penalty program, ensuring compliance with company processes and procedures, federal and state regulations for the assigned service areas Responsible for onboarding all third-party resourcing vendors regarding internal IT practices, tools and processes for the assigned service areas Conducts negotiations and coordinates joint activities with contractors and IT supplier providing remittance processing and other service activities for the service areas Develops and refines service level agreements (SLA) and ensures vendor compliance; manages the negotiation of SLA and ongoing enhancements based on the changing partnership environment and works directly with appropriate business unit representatives to complete all necessary contract updates for the service areas Monitors and manages vendor performance metrics/scorecard; develops mitigation plans to correct sub-optimal performance and enforces penalty and award clauses in vendor contract for the service areas Assists with the alignment of strategic plans and the annual budget between the division and IT supplier; advises, consults, and coordinates activities with division management, other departments within the division and IT supplier Performs other related duties as required Education & Experience A Bachelor's degree in Computer Science, Business Administration or a related field and four to six years budget, staffing or related professional experience or an equivalent combination of education and experience Knowledge of vendor landscape (market rates roles, etc.) and experience negotiating contracts, service agreements, etc. Experience developing and implementing associate and vendor scorecards and strong working knowledge of performance measurement concepts (preferred) Core Competencies Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust Functional Competencies Political Savvy, Negotiating, Business Acumen, Comfort Around Higher Management, Decision Quality, Process Management, Understanding Others, Written Communications The BenefitsAflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we're able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.

Keywords: Aflac, Columbus , IT Capacity Planner, Other , Columbus, Georgia

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