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Collection Specialist I - Bilingual

Company: Synovus Financial Corp.
Location: Columbus
Posted on: September 12, 2019

Job Description:

Job Summary:
Responsible for the initiation of the collection process through first level telephone and written communication with customers whose accounts are delinquent 11-45 days. Ability to request customer information and determine the reasons for continued delinquency. Determines appropriate strategies to obtain payments of accounts to meet monthly individual and team goals as set by the department manager. Works under direct supervision on routine assignments with detailed instructions. Knowledge of FDCPA standards and state and federal laws and regulations.

Job Duties and Responsibilities:

* Contacts delinquent customers via telephone and written communications to initiate collection process. Assigned to outstanding accounts in the early stages of delinquency (11-45 days). Follows written and verbal instructions with high volume of inbound and outbound telephone calls.

* Meets monthly individual and team goals as set by the department manager.

* Consistently and accurately records and updates full and complete account information obtained in bank system of record to aid in account resolution.

* Processes ACH requests accurately for payment of delinquent accounts.

* Skip traces customers in order to contact them.

* Adheres to established guidelines when deciding on appropriate collection remedy.

* Maintains current knowledge of FDCPA standards and state and federal laws and regulations.

* Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

* Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace. Minimum Education: High School Diploma or GED

Minimum Experience: 6 months to 2 years related work experience
Required Knowledge, Skills, & Abilities:

* Experience with loan documentation and basic legal functions - working knowledge of finance and banking

* Knowledge of FDCPA standards and state and federal laws and regulations

* Negotiation skills and the ability to work effectively under adverse and hostile conditions

* Excellent written and verbal communication skills with strong decision making and organizational skills

* Ability to work in a team environment

* Attention to detail and an ability to work and multi-task in a fast paced environment with fluctuating priorities

* Basic knowledge of collection procedures and telephone collections etiquette

* Basic knowledge of credit reporting procedures and credit reporting agencies

* Basic PC and data entry skills

Keywords: Synovus Financial Corp., Columbus , Collection Specialist I - Bilingual, Other , Columbus, Georgia

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