2023 Spring & Summer - Customer Success Intern

Company: Workiva
Location: Columbus
Posted on: September 20, 2022

Job Description:

WHEN CAN YOU EXPECT TO HEAR BACK?
We like to attend all career fairs and recruitment events before closing our positions. That means, this position may be open without response for a couple of weeks to give us time to wrap up the recruitment season. Please see our tentative timeline below so you know when to expect to hear back from us!
All postings close: September 25, 2022 at 11:59 CT

Resume reviews: Week of Sept. 26-30th

Interviews: Early October
Offers: By end of October
2023 START DATES:
This position has opportunities to start in the Spring and the Summer. Please see our start dates below and let us know your availability.
Spring Internships: Monday, January 9, 2023
20/hours per week max (flexible around your class schedule)

Summer Internships: Monday, May 15, 2023
40/hours per week max

JOB SUMMARY
The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. This person will create, implement, and tag customer documents using Wdesk to meet their document setup needs.
RESPONSIBILITIES
Create and implement customer documents using industry leading software

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance

Apply XBRL tagging information to financial statements and statement footnotes
Tie-out of XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
Provide exceptional customer service to internal and external customers
WHAT YOU'LL NEED
Skills
Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs

Professional, outgoing, energetic personality with excellent interpersonal skills

Ability to work independently and take initiative
Attention to detail and follow-through are required
Must be technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc.
Experience
Experience using Excel, Word, Google Docs, and similar word processing programs
Education
Must be currently enrolled in a degree-seeking program, preferably in business or similar program
Travel Requirement
Minimal travel
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office.

MUST BE AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE SPONSORSHIP NOW OR IN THE FUTURE.

HOW YOU'LL BE REWARDED
Pay Rate in Colorado: $19 per hour
WHERE YOU'LL WORK
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.
CUSTOMER SUCCESS: Always delight our customers.

TRUST: Rely on each other.

INTEGRITY: Do the right thing, every time.
COLLABORATION: Share resources and work together.
INNOVATION: Keep creating solutions and finding better ways.
INCLUSION: Support a diverse community where we all belong.
ACCOUNTABILITY: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.
AT WORKIVA, YOU'LL ENJOY:
INTERN ENVIRONMENT: Workiva was ranked a top 100 internship program by WayUp and ranked #20 in Best Places to Work for a reason! Our interns have the opportunity to participate in mentoring, professional development, networking, and flexible hours during their internship. We continually strive to provide numerous resources to build not just excellent interns, but excellent business professionals.

REAL WORK EXPERIENCE: Workiva interns are treated as full-time employees and are allowed the freedom to contribute to real work that truly impacts Workiva and it's operations. From writing code in our production environment to directly supporting our customers' on our newest platform, our interns play a vital role in our company!

FANTASTIC PERKS: Being an intern at Workiva has benefits beyond just a paycheck. You can't beat the wellness discounts, 401k participation and match, casual dress environment, paid sick leave and countless other perks that Workiva offers!
INVOLVEMENT: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
OPPORTUNITY AT WORKIVA: At Workiva, we offer more than just a 12-15 week spring or summer program. 80% of our interns extend longer than just 1 semester with us to continue work on their projects. As long as you are enrolled in a degree seeking program, you could have the opportunity to be an intern at Workiva until you graduate!
LEARN MORE ABOUT LIFE AT WORKIVA: [https://www.linkedin.com/company/workiva/]
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com .
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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