Assistant Rooms Executive
Company: The Hotel at Auburn University
Location: Opelika
Posted on: May 16, 2022
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Job Description:
Join Ithaka Hospitality Partners on their journey as we grow and
seek talented individuals to join our team. We are looking for an
Assistant Rooms Executive to join our leadership team in Auburn,
AL. The Assistant Rooms Executive will have direct responsibility
of the day-to-day operation of the front of house rooms operations.
They will be responsible to maximize profits, employee engagement
and guest satisfaction. The Assistant Rooms Executive will also
engage with students in The Hospitality Management program through
practicum rotations in the front office as well as other
educational opportunities to include Guest lecturing on campus. In
addition to responsibilities at The Hotel at Auburn University this
position will also assist with new hotel openings as Ithaka
Hospitality Partners continues its' journey. Responsibilities: The
following is not an exhaustive list of responsibilities and list
the key responsibilities for this position. Supervise & manages
team members of all day-to-day operations. Has the ability to fully
understand all positions well enough to perform all duties in team
members absence. Upholds Ithaka Hospitality Partners standards of
excellence throughout all guests interactions. Ensure staffing,
operational, guest, and financial needs are met on a daily basis.
Works closely with the Rooms Leadership team to train, develop,
mentor team members and ensuring front office team delivers
gracious and thoughtful service. Work closely with the housekeeping
and engineering teams on daily operations, defect reduction,
preventative maintenance, and quality improvements. Develops,
implements, and continuously monitors schedules for the operation
to achieve a profitable result. Regularly reviews, evaluates and
train on customer satisfaction of the hotel to recommend new
operating policies. Ensure rooms operations is in compliance with
all Ithaka, local and legal regulations and processes. Work closely
with revenue management team to maximize revenue opportunities for
the hotel. Work closely with the Hotel Manager on monthly and
annual forecast and budgets. Work closely with the team on
continuous training through various training sessions.
Qualifications: At least 3 years' experience in a hotel leadership
position Complete understanding of Forbes, AAA service standards
and able to implement and execute them in a casual upscale
environment. EDUCATION OR CERTIFICATION: Bachelor's Degree in
Hospitality Field preferred, but not required SKILLS: Ability to
input and access data in a computer. Ability to focus attention on
guest needs, remaining calm and courteous. Ability to understand
guest inquiries and provide responses. Ability to promote positive
relations with all individuals who come in contact. Ability to
think clearly, quickly, maintains concentration and makes concise
decisions. Ability to prioritize, organize and follow up. Ability
to focus attention on details. Ability to maintain confidentiality
of all guest information and pertinent hotel data. Ability to
ensure security of guestroom access. Ability to work well under
pressure within any given period of time, which includes
coordinating many requests at any given time. Ability to meet
deadlines Ability to resolve guest opportunities to completion
Ability to remain stationary at an assigned post for an extended
period of time. Ability to perform job functions with minimal
supervision. Ability to work cohesively with other departments and
o-workers as part of a team. Ability to be flexible as the job
changes. Ability to analyze and resolve problems exercising good
judgment. Ability to work flexible hours, including weekends,
holidays and evenings if necessary. Must have professional image
and personality exuding confidence and leadership skills. Be an
ambassador for The Hotel at Auburn University at all times, in and
outside of one's workplace.
Keywords: The Hotel at Auburn University, Columbus , Assistant Rooms Executive, Other , Opelika, Georgia
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