Sr. Property Adjuster- CAT Team (field) - Columbus, GA
Posted on: May 16, 2022
Purpose of Job About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
Job Description Summary
**Company Vehicle Provided**
**Looking for experienced Sr. Property Adjusters in Columbus, GA to
This is an exciting opportunity to join our newly formed Dedicated
Catastrophe Team, serving members impacted by catastrophe events
with a primary focus on wind and hail events. Adjusters in this
role will focus on using technology and desk adjusting for a
virtual first approach to inspections and claims handling and will
also be responsible for physically inspecting losses within their
locally assigned territory. Field Adjusters in this role may expect
to travel outside of their local territory to respond to
catastrophes in other regions when needed
Within defined guidelines and framework, investigates, evaluates,
negotiates, and settles complex property insurance claims presented
by or against our members. Confirms/analyzes coverage, recognizes
liability exposure and negotiates equitable settlement in
compliance with all state regulatory requirements. Recognizes and
empathizes with members' life events, as appropriate.
Job Requirements Primary Responsibilities:
Identifies and handles existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Manage assigned claims' caseload comprised of claims with complex
damages including specialty claims. Updates initial reserve
Partners with vendors and internal business partners to facilitate
complex claims. May also involve external regulatory coordination
to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
Proactively identifies and engages in additional confirmation of
potential discrepancies involving complicated situations.
Serves as a resource for less experienced staff, providing informal
coaching as appropriate.
Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
when appropriate Determines coverage through analyzing information
involving complex policy terms and contingencies.
Communicates with insured about coverage or any issues that involve
additional information or considerations regarding settlement
Determines and negotiates complex claim's settlement. Makes
recommendations to management for settlement amounts outside of
Maintains accurate and current claim file documentation throughout
the claims process for complex claims.
Proficient knowledge of estimating technology platforms. Utilizes
platforms to prepare claims estimates in order to handle complex
property insurance claims.
Supports workload surges and/or Catastrophe (CAT) operations as
needed to include working significant overtime; may involve
deployment travel during designated CATs.
May act as an informal resource for team members with less
Recognizes and solves obstacles that occurs in the claims process
without supervisory approval.
May require limited travel to resolve claims and conduct in-person
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
High School Diploma/General Equivalency Diploma
2 years' relevant property claims adjusting experience of moderate
complexity that includes writing estimates involving dwelling and
Successfully acquire Property & Casualty (P&C) adjuster license
and state registrations within 90 days of hire.
Proficient knowledge of Xactimate or similar estimating
Advanced knowledge estimating losses of moderate complexity.
Proficient knowledge of property claims contracts and
interpretation of case law.
Demonstrated negotiation, investigation, communication and conflict
Ability to travel 50-75% of the year (local & non-local) and/or
work catastrophe duty when needed.
Developing knowledge of residential construction. Physical Demand
May require the ability to crouch and stoop to inspect confined
spaces, to include attics and go beneath homes into crawl
May need to meet all USAA safe driving requirements including
verification of driving record through MVR & possession of valid
May require the ability to lift a minimum of 35 pounds to include
lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this
includes the ability to work at heights while inspecting roofs and
attics. Preferred Experience:
Prior experience adjusting property claims using virtual
Prior property field adjuster experience handling DWG, APS and ALE
Prior deployments in support of catastrophes
Industry designations such as CPCU, AIC, SCLA
Currently reside within or have the ability to self-relocate to
Xactimate Level 1 and/or Level 2 certification
Currently hold an active Adjuster License
Military Veteran or Military Spouse
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The salary range for this position is: $
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
- Geographical Differential : Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium will be addressed on an individual basis for applicable
roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
Keywords: USAA, Columbus , Sr. Property Adjuster- CAT Team (field) - Columbus, GA, Other , Ellerslie, Georgia
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