Sr. Sales Contracting & Compensation Service Specialist

Company: Tech Providers Inc.
Location: Columbus
Posted on: June 12, 2021

Job Description:

Position Title: Sr. Sales Contracting & Compensation Service Specialist
Location: Columbus, GA 31999 (remote work will be offered)
Duration: 06 Months with opportunity for a contract extension



Job Description:
Responsible for handling urgent internal and external client issues, triaging issues by urgency, identifying root cause, and resolving the issues via system updates, process guidance, or transition to the development team. Responsible for handling data updates and file loads to ensure accurate commission payments are processed downstream to payment and reporting systems. Highly proficient in excel to include function such as v-lookup, pivot tables, and sort/filter options.

Principal Duties & Responsibilities:

• Intakes and triages Daily Production files to ensure priority and urgency identification
• Resolves non-development issues via data and system updates
• Identifies trends and proactively prioritizes development work to improve system performance and user experience
• Prioritizes work on an as needed basis and reprioritizes work accordingly
• Coordinates with internal partners to get needed data for commission file processing
• Performs root-cause analysis for issues reported from production environments as 1-st and 2-nd level support
• Performs impact analysis of reported issues across various components, holding an end-to-end view of the system
• Acts as a self-accountable individual who can prioritize well and can work in environments with competing and alternating priorities, with a constant focus on delivery
• Engages with representatives from multiple business and/or IT units to develop user requirements for small enhancements to the system
• Creates appropriate documentation for project deliverables, such as use cases, standard operating procedures, Service Desk tickets to ensure priority and urgency identification
• Resolves non-development issues via data and configuration updates
• Identifies trends and proactively prioritizes development work to improve system performance and user experience
• Prioritizes work on an as needed basis and reprioritizes work accordingly
• Engages with representatives from multiple business and/or IT units to develop user requirements for small enhancements to the system
• Creates appropriate documentation for project deliverables, such as use cases, test plans, process

Keywords: Tech Providers Inc., Columbus , Sr. Sales Contracting & Compensation Service Specialist, Other , Columbus, Georgia