Business Analyst II or Above
Company: Total System Services, Inc.
Posted on: June 12, 2021
Every day, Global Payments makes it possible for millions of
people to move money between buyers and sellers using our payments
solutions for credit, debit, prepaid and merchant services. Our
worldwide team helps over 3 million companies, more than 1,300
financial institutions and over 600 million cardholders grow with
confidence and achieve amazing results. We are driven by our
passion for success and we are proud to deliver best-in-class
payment technology and software solutions. Join our dynamic team
and make your mark on the payments technology landscape of
Summary of This Role
Analyze business requests to be solved with automated systems.
Formulate and design automated systems scope and objectives based
on both user needs and a good understanding of applicable business
systems and industry requirements. Provide expertise in
identifying, evaluating and developing systems and procedures that
meet user requirements and are within stated sizing estimates.
Configure system settings and options; plan and execute business
design, assist in integration and acceptance testing, where
necessary; and create specifications for system to meet business
requirements. Include analysis of business and user needs,
documentation of requirements, and translation into proper system
Job Specific Preferred Experience: someone with experience in
any of the areas of Interfaces or TSYS data structure. Open to
other areas of speciality as well.
What Part Will You Play?
Acts as a liaison between client end-users, programmers and test
analysts in the analysis, design, configuration, testing and
maintenance of systems to ensure optimal operational performance.
Develops working relationship with key stakeholders and gains an
understanding of the basic nature of the client's business. Learns
to be consultative with client management while assisting with the
identification, definition and documentation of business
needs/objectives, current operational procedures, problems,
input/output requirements, data scope, usage formatting, security
requirements and levels of systems access. Maintains communications
with end-users for feedback to ensure systems continually meet the
client's expectations. Analyzes complex problems and issues
(complexity varies based on data requirements and business
specifications) and offers alternative business solutions.
Facilitates meetings and leads discussions.
Develops simple to complex business specifications and logical
flowcharts that include features and functions from which
programmers can create technical specifications. Leverages system
or module knowledge in the design of system screens and database
structures. Consults and coordinates with programmers to design and
develop requirements and analyze the feasibility of new systems and
enhancements to existing systems; ensures the system design fits
the needs of the users. Prepares input for system design, including
final report and screen definition, logical system flow and
implementation plans. Provides support to resolve issues that may
cross multiple systems and affect the business process. Tracks
application incidents to ensure a successful conclusion for
internal and external clients. Identifies system impact of changes
in the business, user needs, external business environment and
Develops documentation to include, but not limited to bulletins,
manuals, file layouts and application design layouts for internal,
client and training purposes. Prepares, coordinates, and assists
with client training and documentation for installation of systems
and upgrades. Tracks and documents changes for functional and
business specifications; writes detailed universally understood
procedures for permanent records and for use in training.
Coordinates documentation and follow-up evaluation monitoring;
post-implementation problems and revision requests. Maintains,
administers, and/or reviews all procedures, methodology and/or
application standards to include payment card industry and security
Conducts and supports testing/planning/validation by clarifying
the intended functionality and resolving issues to ensure
successful implementation. Provides relevant test scenarios for the
testing team. Coordinates implementations including vendor and
in-house testing, readiness assessment, training and hardware
- Assists with the detailed project planning efforts on larger
projects, and may act as a Project Manager on smaller development
efforts. Monitors project progress by tracking activity, resolving
problems, publishing progress reports and recommending actions.
Prepares technical reports by collecting, analyzing, and
summarizing information and trends. Maintains software deployment
plans and communicates these plans to the user community and
ensures that users are apprised of any anticipated deviation from
What Are We Looking For in This Role?
Relevant Experience or Degree in: Computer Science, Management
Information Systems, Business or related field; or equivalent
training or experience in lieu of degree
Typically Minimum 4 Years Relevant Exp
- Professional experience working with end-users to meet business
Typically Minimum 4 Years Relevant Exp
Scripting knowledge, bankcard industry knowledge, understanding
data structures, professional experience working with end-users to
meet business needs
- Working towards a Certified Business Analysis Professional
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - A seasoned, experienced professional with a
full understanding of area of specialization; resolves a wide range
of issues in creative ways. This job is the fully qualified,
career-oriented, journey-level position.
Job Complexity - Works on problems of diverse scope where
analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for
obtaining solutions. Networks with senior internal and external
personnel in own area of expertise.
Supervision - Normally receives little instruction on day-to-day
work, general instructions on new assignments.
Problem Solving - A seasoned, experienced professional with
strong problem solving skills and problem resolution based on a
broad base of business knowledge
- MS Office & Flowcharting - Word, Excel, PowerPoint, Visio.
Familiar with several common drawing techniques using Visio or
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex (including pregnancy), national origin,
ancestry, age, marital status, sexual orientation, gender identity
or expression, disability, veteran status, genetic information or
any other basis protected by law. Those applicants requiring
reasonable accommodation to the application and/or interview
process should notify a representative of the Human Resources
Keywords: Total System Services, Inc., Columbus , Business Analyst II or Above, Other , Columbus, Georgia
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