Posted on: June 12, 2021
Every day, the people of TSYS improve lives and businesses around
the globe through payments. We make it possible for millions of
people to move money between buyers and sellers using our payments
solutions including credit, debit, prepaid and merchant services.
We are "People-Centered Payments", and our team has the unique
opportunity to help create a world in which payments make people's
lives easier and better. This is both a tremendous honor and an
important responsibility for those who accept the challenge. If you
are looking to make a valuable difference for people everywhere and
for yourself TSYS may be the right place for you.
Responds to customer inquiries via telephone, email, SMS and Chat
to provide problem resolution in accordance with the organization's
service standards. Receives and/or places telephone calls which are
predominantly routine, but may require deviation from standard
screens, scripts, and procedures. Answer customer telephone
inquiries, orders, service needs and complaints, respond where
applicable or direct to technical/service areas. Maintain detailed
and current knowledge of the company's/assigned client's products
and services. Analyze customer service needs for communication to
service and technical departments, when applicable. Requires
ability to navigate a computerized data entry system or other
Resolves basic or tier 1 payment and account related requests to
include but not limited to card activations, payments, name and
address updates for card holders (customers) of 1-2 assigned
company clients. Provides standardized or scripted responses by
utilizing basic user friendly Graphic User Interface (GUI) screens
for client systems and established documentation and processes.
Enters required data into client provided systems and databases.
Determines basic reasons for customer issues using a client
provided decision tree and escalates or refers unresolved customer
grievances and requests to more experienced Customer Service
Representatives or designated departments for further investigation
Begins to build base knowledge and familiarization of products,
policies, and procedures for a limited number of clients and an
understanding of association guidelines and compliance by
frequently referring to online manuals and specific client training
required to resolve card holder inquiries.
High School Diploma or Equivalent - Previous Call Center or
Customer Service experience preferred. Bilingual in Spanish is a
plus. Various shifts will be available.
SKILLS / KNOWLEDGE - Acquires and applies job skills and learns
company policies and procedures to complete assigned routine
JOB COMPLEXITY - Works on assignments that are routine to
semi-routine in nature, requiring limited decision outside of
stated processes, but recognizes the need for occasional deviation
from accepted practice. Has little or no role in the
SUPERVISION - Normally receives detailed instructions and follows
established procedures on all work, requires instructions on all
assignments. Works under close supervision.
Job: Managed Services (Call Center)
Primary Location: US-GA-Columbus
Organization: Total System Services, Inc.
Job Posting: Dec 9, 2016, 8:27:24 AM
Unposting Date: Ongoing
Recruiter: Sharon J Poole
Keywords: TSYS, Columbus , CSR I, Other , Columbus, Georgia
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