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Customer Care Representative

Company: Dixie Electric, Plumbing, & Air
Location: Opelika
Posted on: May 3, 2021

Job Description:

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Opelika, Alabama.

Who You are:

  • You have great communication and strong customer service skills.
  • You work well with a team.
  • You have excellent work ethic and leadership skills.

What You will be responsible for:

  • Provide exceptional customer experiences by empowering your customers.
  • Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment.
  • Creating work orders, purchase orders and scheduling jobs.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to effectively research and identify solutions using computer-based resources.
  • Ability to work in a paperless work environment where customer privacy is paramount.
  • Ability to embrace feedback and coaching to help maximize your potential.
  • Maintaining a positive, empathetic and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Who We are:

  • We believe in Doing the Right Thing
  • We believe in Service Excellence
  • We believe in Mutual Respect
  • We believe in Delivering Happiness
  • We believe in Safety
  • We believe in Continuous Improvement and Dedication

Perks:

  • Competitive Wages
  • 401K Benefits with match program
  • Paid Holidays
  • Paid Vacation
  • Health Plan for team members and their families
  • Incentive Programs
  • LegalShield
  • Marketplace Chaplains
  • On staff National Certified Counselor
  • Opportunity for person growth and advancement

Qualifications and Skills:

  • Minimum of five years' experience in providing customer service via phone.
  • The talent to relate to customers in a professional and courteous manner.
  • Ability to stay calm when customers are stressed or upset.
  • A strong interest in using and promoting innovation and technology.
  • Excellent attention to detail and multi-tasking ability.
  • Excellent written, verbal and listening skills.
  • Computer skills, specifically the ability to use Microsoft Office
  • Self-motivation to work under his/her own initiative.
  • The ability to work under pressure.
  • An interest in ongoing personal development through training and coaching.
  • The ability to maintain excellent attendance and adherence to assigned work schedules.
  • The ability to type 30+ words per minute.
  • Must pass state, federal and criminal background check
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older.
  • Enjoy being part of a team.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Keywords: Dixie Electric, Plumbing, & Air, Columbus , Customer Care Representative, Other , Opelika, Georgia

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