Services Manager Ops Process

Company: Home Depot
Location: Atlanta
Posted on: April 5, 2026

Job Description:

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Lead analytics that support Services Operations by delivering actionable insights, performance reporting, and data-driven recommendations across assigned areas of responsibility. Partner with Operations Strategy, field and functional teams to translate business needs into analytics solutions, enable informed decision-making, and drive process optimization, efficiency, and measurable business outcomes for Home Depot. Key Responsibilities: 20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements. 15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. 10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. 10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. 10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot. 10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations. 10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility. 10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. 5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. Direct Manager/Direct Reports: This Position typically reports to Senior Manager Ops Process. This role has 1 direct report. Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be 18 years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Proficient SQL/GBQ skills Prior experience in building Salesforce Dashboards Prior experience in a consulting and/or project management role within a corporate environment preferred Strong analytical stills and business acumen Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 5 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: 1 year of previous leadership experience Certifications: Certified Project Management Professional (PMP) Competencies: Action Oriented Manages Ambiguity Communicates Effectively Strategic Mindset Strong business, functional and/or store knowledge for their area of responsibility Strong operations, retail and/or field experience required Ability to partner/communicate well with the field/stores High sense of urgency in responding to field needs Strong big picture; strategic thinking skills Strong quantitative skills such as statistics and data analysis

Keywords: Home Depot, Columbus , Services Manager Ops Process, IT / Software / Systems , Atlanta, Georgia