Computer Aided Dispatch Administrator (CAD)
Company: STI
Location: Atlanta
Posted on: April 2, 2026
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Job Description:
Statement of Work (SOW) City of Atlanta-Department of Aviation
Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE
CAD Systems – Emergency Services Department C4 at Hartsfield
Jackson Atlanta International Airport 1. Introduction This
Statement of Work (SOW) defines the roles, responsibilities, and
deliverables for a Computer Aided Dispatch (CAD) Administrator for
the Emergency Services Department at Hartsfield Jackson Atlanta
International Airport. The CAD Administrator will be responsible
for managing and maintaining the CAD system along with its
interfaces, ensuring system integrity, operability and
accessibility, along with providing technical support to emergency
personnel. 2. Scope of Work The CAD Administrator will support the
airport’s emergency services by performing the following tasks:
Administer and maintain the CAD system, including installation,
configuration, updates, and licensing management. Ensure proper
integration of the CAD system with other emergency response tools
(e.g., GIS, radio communication systems, and airport security
systems). Develop, implement, and enforce CAD system standards,
best practices, and procedures. Provide technical support and
training to emergency services personnel, resolving software and
hardware issues. Manage CAD data, ensuring accurate record-keeping,
system logs, and data security. Optimize CAD workflows to improve
emergency response times and operational efficiency. Work closely
with emergency services, IT, and airport operations teams to
understand requirements and implement necessary configurations.
Troubleshoot system performance issues and coordinate with vendors
for support as needed. Document system configurations, procedures,
and user guides. Research and recommend new CAD technologies and
tools to enhance performance and usability. As applicable, engage
third-party vendors to provide contracted services concerning
issues causing a system failure. This may include some instances
involving third-party vendor on-site support and coordination of
third-party upgrade services when applicable. Diagnose, triage,
gather logs, and coordinate with Motorola Technical Support,
Motorola Engineering teams, and contractually agreed upon
third-party vendors to resolve reported P1 system
incidents/problems. Specific to P1 Infrastructure: · Perform
periodic system maintenance and software patching, on physical and
virtual servers · Assist with database system backups. · Perform
GIS mapping data as needed · Understand system dependencies and
related connections. · Assist in developing internal documentation
pertaining to P1 system configuration, administration, and
troubleshooting. · Assist with upgrade planning and installations.
· Troubleshoot any issues with any of the third-party interfaces ·
Assist with technical system requirements analysis · Work with
Customer staff to identify and resolve reported system
incidents/problems. · Ensure that reported incidents/problems are
documented, analyzed, validated, and escalated (when necessary)
through full resolution. 3. Deliverables The CAD Administrator is
expected to maintain the following: A fully operational and
optimized CAD system for emergency dispatch. Regular reports on
system performance, user support issues, and implemented
improvements. Up-to-date documentation on CAD standards,
configurations, and best practices. Training materials and sessions
for emergency dispatch users. Implementation of security protocols
for CAD data integrity and access control. 5. Required Skills &
Qualifications The CAD Administrator should have the following
qualifications: Bachelor’s degree in Computer Science, Emergency
Management, or related field. Minimum of 3-5 years of experience in
CAD administration for emergency services. Proficiency in Computer
Aided Dispatch software and functions such as Motorola PremierOne,
or similar. Experience with GIS mapping, radio communication
systems, and airport security integrations. Knowledge of
provisioning and report creation Strong problem-solving and
troubleshooting skills. Excellent communication and training
abilities. Familiarity with scripting and automation for CAD
workflows (Python, SQL, etc.) is a plus. Interfaces Knowledge
(Preferred): · Viper E911 system · Fire records management system ·
Fire station alerting system · Call recording system · Emergency
Medical Dispatch · Police Records Management System 6. Reporting &
Communication The CAD Administrator will report to AIS and be
physically located at the C4 location. This person will work
closely with emergency services staff, airport operations, and
security teams. Regular progress meetings will be held to review
performance, address challenges, and plan further optimizations.
Other Provide dedicated full-time, on-site support, minus customer
holidays, paid time off (PTO) benefits, sick leave, and training
events throughout the term of this agreement. Normal working hours
for the onsite resource are 8:15 am-5:00 pm and shall not exceed 40
hours in a week. In instances where the agreed-upon working hours
require modifications (planned outages, upgrades, other operational
necessities, or emergencies), adjustments will be made to the
on-site resource work hours to meet customer needs. In tandem, the
customer may contact the onsite resource during an afterhours
emergency and the onsite resource will make best effort to respond.
If available, the onsite resource will engage and become the single
point of contact for the incident on behalf of the Airport.
Keywords: STI, Columbus , Computer Aided Dispatch Administrator (CAD), IT / Software / Systems , Atlanta, Georgia
