Store-in-Store Manager
Company: T-Mobile
Location: Columbus
Posted on: September 1, 2024
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Store-in-Store Manager is an integral part of the Retail Team
responsible for bringing the T-Mobile brand to life within
Store-in-Store partner locations, where active customer engagement
is crucial for success. They
lead a team of Mobile Experts, Store-in-Store who create energy and
excitement around our products and services. They are obsessed with
the connected world and thrive in a high-traffic environment, where
technology innovations, customer needs and the Retail experience
are continuously evolving. The Store-in-Store Manager leads the
sales team to excel at building and deepening relationships with
customers through meaningful interactions. They Do it the Right Way
and are skilled at identifying customer needs and are passionate
about educating, demonstrating, and recommending solutions to
provide exceptional customer experiences while meeting performance
goals and objectives.Job Responsibilities:
* Responsible for infusing every Mobile Expert, Store-in-Store with
a passion for its customers by
thoroughly orienting and grounding them to a standard of Loving Our
Customers.
* Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used
in development, training & coaching conversations.
* Effectively manage customer flow/wait time. Keep current on
products, services and promotions.
* Create competitive best practices amongst the Mobile Expert team
while being Customer obsessed,
passionate, friendly, and engaging with customers. Coach Mobile
Experts to match the pace of the customer, connect on a
personal level, build rapport, trust, and loyalty with every
interaction, and to becommitted to providing exceptional
service, and to exceeding customer expectations.
* Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and
store communications. Deliver financial results based on key
performance indicators. Identify ways to
manage and control store expenses. Manage discounting and
credits.
* Responsible for overall customer experience, sales, labor,
service, growth, and revenue.
* Shares feedback to improve sales, performance, customer
experience, and T-Mobile's standard
operating procedures.
* Lead store operations, opening/closing procedures.
* Supervises sales team, including one-on-one coaching, syncs,
on-going feedback, recruiting, development, performance management,
and scheduling.
* Lead by example, staying up to date on the latest products,
services, training, and leadership best
practices to remain an expert resource to the team. Interact
directly with Mobile Experts to ensure they
meet and/or exceed defined, monthly success measurements completing
assigned training on time.
* Assist in maintaining the quality of the overall store-in-store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices
current. Assist in the execution of Retail Methods &
Procedures.
* Proactively engages with a broad range of customers in a highly
visible and energetic retail
environment. Make customers feel comfortable and welcomed into the
T-Mobile environment while educating them about our procucts and
services. You will ensure customer satisfaction by providing
best-in-class customer experience by building loyalty.
* Consistently leverage digital tools during customer interactions
and the onboarding process. Identify customer needs and use
solution-based selling techniques to fully demonstrate the value of
T-Mobile products and services. By recommending wireless solutions,
you will deepen relationships with customers and ensure their
satisfactions.
* Complete training on the T-Mobile Store-in-Store experience, new
skills, products and processes, and knowledge of systems and
reference resources. Continuously learn and improve your skills to
provide the best possible experience to our customers.
* Follow-up with customers, build and grow a sales funnel and book
of business in accordance with T-Mobile's policies and procedures
for keeping customer data safe and secure.
* This position requires Store-in-Store Manager to be on-site,
engaging with customers in sales and service transactions.
* Build strong relationships with Store-in-Store partner leadership
for a mutual partnership to success.
* Create lasting partnership with Store-in-Store partner sales
teams in nearby departments to drive successful customer outcomes
and referrals.
Education:
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):NoAt T-Mobile, our benefits
exemplify the spirit of One Team, Together! A big part of how we
care for one another is working to ensure our benefits evolve to
meet the needs of our team members. Full and part-time employees
have access to the same benefits when eligible. We cover all of the
bases, offering---medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock---grants, employee stock
purchase---plan, paid time off and up to paid 12 holidays - which
total about 4 weeks for new full-time employees and about---2.5
weeks for new part-time---employees annually - paid parental and
family leave,---family building benefits, back-up care, enhanced
family support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Columbus , Store-in-Store Manager, IT / Software / Systems , Columbus, Georgia
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