Field Service Advisor
Company: ThyssenKrupp North America
Location: Atlanta
Posted on: April 19, 2024
Job Description:
Company
thyssenkrupp Polysius North America, Inc. specializes in the design
and construction of turnkey cement plants. We support cement
manufacturers around the world with an extensive portfolio of
products and services and sustainable solutions based on more than
150 years of expertise and experience. Our plants and machines use
state-of-the-art production processes to conserve resources,
minimize environmental impact and deliver maximum performance and
efficiency.
Your responsibilities
The Field Service Advisor is responsible for inspecting the
mechanical condition and alignment of rotarykilns, horizontal and
vertical grinding mills, material handling and processing
equipment, and any other heavy machinery typically found in cement
and mining facilities. The Field Service Advisor is also
responsible in making maintenance and repair recommendations and
providing assistance or supervisionfor equipment installation and
repairs. Essential Duties & Responsibilities:
- Perform on-site measurements and inspections.
- Ensure that Company safety policies, including all procedures,
rules and regulations are adhered to at all times.
- Analyze and interpret measurement data and inspection results.
Prepare written reports for customer use that detail measurement
and inspection results and provide the basis for parts and service
recommendations.
- Meet with customer representatives, such as engineers or plant
managers, to discuss equipment condition and provide
recommendations regarding replacement of parts, scheduled
maintenance and/or repair needs.
- Guide and advise others in performing equipment installation,
inspection, and maintenance efforts.
- Troubleshoot and assist in repairing mechanical and process
related problems with tkIS Polysius and competitors OEM
equipment.
- Visit customer sites to maintain and improve customer
relationships together with Sales staff
- Assist with Service proposal work for Advisor and Supervisory
activities.
- Develop work procedures to repair, disassemble and assemble
equipment for future use
- Prepare and submit job required paper records (timesheets,
expense reports etc.).
- Support function of Field Supervisor work incl. planning and
coordination of job execution and occasional on-site support in
Supervisory role if required.
- The above description covers the main areas of responsibility;
however, other duties incidental to this job function may be added
or some of the duties listed above may be deleted as necessary.
Supervisory Responsibilities:
- This is an advisory position with no direct subordinates.
Advisors are occasionally responsible for the day-to-day
supervision of company repair crew employees for specific
limited-duration projects.
Your profile
Required Education and/or Experience:
- Bachelor's degree (B.S.) in Mechanical Engineering, Civil
Engineering, Engineering Technology or Industrial Technology; or
three to four years related experience and training; or equivalent
combination of education and experience.
- Advisory or Supervisory experience in a construction
environment ideally in cement, paper, or mining. Required Knowledge
& Skills:
- Dedication to safe and environmentally compliant work.
- This position requires a strong mechanical aptitude and the
ability to read, analyze, and interpret technical data, mechanical
equipment, drawings, machine manuals, specifications, blueprints,
and job proposals.
- Effective written and verbal communication skills are
required.
- Ability to respond quickly, decisively, and appropriately to
equipment problems is particularly important. Additional
Qualifications:
- MSHA trained and knowledge of MSHA regulations.
- Ability to read and interpret hydraulic or electrical drawings
is desirable.
- Computer skills including knowledge of Microsoft Office
products.
- Surveying experience. Travel Demands:
- This position requires extensive travel to customer locations
throughout the United States. Employee is regularly required to be
away from home for several weeks at a time.
- Travel outside the United States including Canada, South
America, and Caribbean Islands, may be required, but is not
routine.
- Ability to travel and work overtime (including nights,
weekends, and holidays along with working outdoors in all weather
conditions).
- Candidate must possess a Valid U.S. Driver's license.
- Optional International Travel.
- Required - Ability to obtain a TWIC card:
https://www.tsa.gov/for-industry/twic
- Valid Passport Optional.
Your benefits with us
thyssenkrupp Industrial Solutions recognizes and appreciates the
exceptional quality of its employees. We are proud to offer
challenging jobs with competitive benefits. Employees of tkIS USA
receive a variety of financial and personal job benefits. The suite
of benefits offered is meant as a supplement to your financial
package and adds to your total compensation. Below is a brief
summary of benefits which are available to all fulltime employees:
- Medical & Dental Insurance
- Vision Coverage
- Life Insurance - Company Paid
- STD/LTD - Company Paid
- FSA & HSA
- Voluntary Accident
- Hospital Indemnity
- Critical Illness
- Identity Theft Protection
- 401(k) Plan
- Roth IRA
- Supplemental Life & ADD
- Paid Time Off (25 days per year)
- Paid Holidays
Contact
If you are an applicant with a California residency, please click
on the following link:
Keywords: ThyssenKrupp North America, Columbus , Field Service Advisor, IT / Software / Systems , Atlanta, Georgia
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