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Technical Support Analyst

Company: Aflac
Location: Columbus
Posted on: September 22, 2022

Job Description:

Technical Support AnalystThe Company: Aflac ColumbusThe Location:Columbus, GA, US, 31999The Division: Digital ServicesJob Id: 3457**Job Summary**Implements strategies and common solutions; supports and maintains customer technologies on computer systems with the goal of improving the customers' ability to leverage technology to support the business; operates systems on multiple platforms; uses associated software and hardware products including installing, configuring, and testing system software; monitors system capacity and performance; analyzes, resolves, and documents problems; researches and recommends enhancements to the infrastructure; plans disaster recovery procedures; provides technical consulting on the use and integration of applications into the organization's infrastructure**Principal Duties & Responsibilities**--- Meets with user staff to understand business requirements; provides operational support to all business partners to include all forms of end user computing devices--- Serves as the subject matter expert in performing complex maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements--- Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing--- Researches, evaluates, and recommends hardware and software technologies to support business initiatives--- Participates in the development and communication of solutions for client service improvements, including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals--- Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately and monitors and maintains ownership of issues to ensure problem resolution; works on projects/systems/issues of small-to-medium complexity; provides daily operations support and maintenance for network systems--- Installs new software, hardware, upgrades, and peripheral devices; installs, configures, and maintains network components--- Performs other related duties as required**Education & Experience Required**+ Bachelor's Degree in Computer Science, Information Systems or related field+ Zero to two or more years of work desk, computer operations or related experience+ Working knowledge of basic-to-complex hardware and software products, problem-solving, and troubleshooting skills+ Knowledge of the latest technologies obtained by attending training and conferences+ Standing, walking, crouching, bending as necessary in the movement of PC peripherals, such as desktops, printers, etc. with moderate lifting of approximately 25 pounds_Or an equivalent combination of education and experience_**Job Knowledge & Skills**--- Microsoft Platforms--- Intel-based PCs--- Microsoft Office--- Hardware and OS Mgmt--- Internet Computing--- Windows Technologies--- Networking Technologies--- Software Evaluation--- Troubleshooting--- Network Security**Competencies**+ _Acting with Integrity_ - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments+ _Communicating Effectively_ - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener+ _Pursuing Self-Development_ - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities+ _Serving Customers_ - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages+ _Supporting Change_ - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial+ _Supporting Organizational Goals_ - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals+ _Working with Diverse Populations_ - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds**Nearest Major Market:** Columbus GA

Keywords: Aflac, Columbus , Technical Support Analyst, IT / Software / Systems , Columbus, Georgia

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