Guest Experience Smile Maker
Company: Atlanta Hawks
Location: Atlanta
Posted on: April 1, 2026
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Job Description:
Who are we: A professional basketball team and state-of-the-art
arena/entertainment venue that specializes in creating memorable
experiences for each guest we interact with. Some of our favorite
things are live sports, concerts, comedy shows, family shows, and
most any other world-class event you can think of, and we’re
looking for someone who shares the same interests. We live for the
fast-paced world of sports & live entertainment, and as such, we
work hard, run fast, execute flawlessly, and party it up when it
all comes together. Lastly, we strive to deliver wonderful
experiences that create lasting memories, and we prefer to surround
ourselves with those who are the best at what they do. Who are you
: An enthusiastic lover of sports, live entertainment, and people.
You have true passion for engaging in meaningful interactions and
creating memorable experiences for all guests. You strive to be
helpful, engaging, and knowledgeable of all things Atlanta Hawks
and State Farm Arena. You enjoy being a part of an exciting and
dynamic group, and you’re committed to continuously enhancing the
productivity and effectiveness of your team. Lastly, you enjoy
working hard and celebrating hard, and you’d be shocked if guests
weren’t positively impacted by their interactions with you. Job
Summary: As a Guest Experience Smile Maker, you will greet, direct,
assist our guests, and build relationships with guests and team
members alike in a variety of positions: concourse host, parking
host, & seating host, just to name a few. Following our service
culture of S.M.I.L.E – Southern Hospitality, Make a Moment,
Individuals Matter, Listen & Learn, and Empowerment, you play a
critical role in the enjoyment of our guests. Our arena staff is
the single most important factor of overall event satisfaction.
Duties and Responsibilities Greeting with a smile, direct and
assist guests Anticipate guest needs and concerns; be proactive in
recognizing ways to make a moment Direct guests to seating sections
as well as other attractions and amenities within State Farm Arena
Handle guest issues according to arena guidelines and code of
conduct; writing incident reports in accordance with policy
Consistently perform at an elevated level of service and use
competent judgment. Provide guest service recovery and/or surprise
and delight guests with memorable moments Give eye contact, smiles,
and warmly greet guests. Say PLEASE and THANK YOU to guests at
every interaction Interact with a diverse group of guests in a
friendly and positive manner creating an environment of inclusion
Give feedback based on your interactions with guests Take ownership
of a guest’s issue and follow it until completion Get to know what
guests love and hate, and tailor service to their needs Share point
of view when they see something that could be improved for guests
or team members Other duties as required to elevate levels of
service Education and Experience: 3 years previous customer service
experience preferred Must be able to pass a background check
Physical Requirements: Ability to stand 4-6 hours at a time Walk up
and downstairs with or without accommodation We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, national origin, sex, sexual orientation, age,
disability, gender identity, marital or veteran status, or any
other protected class. If this opportunity looks exciting to you,
please complete the application process. Go Hawks!
Keywords: Atlanta Hawks, Columbus , Guest Experience Smile Maker, Hospitality & Tourism , Atlanta, Georgia
