Customer Service Associate
Company: Golden Pantry Food
Location: Monroe
Posted on: April 24, 2024
Job Description:
Customer Service Associate Job Description
Department: Operations
Reports To: Store Manager
FLSA Status: Non-Exempt
STATEMENT OF JOB: Responsible for the proper, efficient, and safe
operation of his or her shift, in such a manner as to ensure
contributing to the increased profitability of the store.
Essential Functions:
Note: These requirements constitute some of the essential functions
of this position and are the MINIMUM physical and mental
requirements for all store positions:
- Smile, speak to, and respond to customers.
- Stand and/or walk up to eight (8) or ten (10) hours per day
depending on shift assignment.
- Read, write, hear and understand the English language.
- Perform the four basic arithmetic operations in order to make
change, complete end of shift reports and account for a variety of
inventory products.
- Have sufficient vision to check identification, process
transactions, read measurements, and fill out paperwork
- Read and understand instructions for operating cash registers,
fuel pump controls, money order machines and other equipment.
- Lift up to 50 pounds carrying cases of milk, soda, beer and
juice containers, etc. in a safe manner at least once per
shift.
- Squat, bend at waist, twist, grasp, reach and manipulate
objects from ground to overhead to stock shelves and coolers.
- React to a fire by lifting and transporting a fire extinguisher
to the fire area.
- Bend and remove metal plates and underground tank caps in order
to check fuel levels.
- Climb a ladder to clean windows and retrieve materials.
- Sweep and mop floors, dust shelving and lift and carry trash
bags to outside bins.
- Sweep parking lot and clean outside grounds and equipment.
- Enter and work in a cooler at a temperature of 34 degrees up to
30 minutes at a time.
- Utilize a hand truck, flat cart, mop, broom, degreaser, and
various cleaning solvents. Responsibilities and Duties
- Observes work schedule as posted, unless a change is approved
by Store Manager.
- Adheres to all City, County, State and Federal laws.
- Operates shift within company guidelines to achieve sales and
profits and maintain standards.
- Performs all duties in a safe, reliable manner.
- Completes an incident report for all employee/customer
accidents or property damage on the premises.
- Completes shift change checklist according to guidelines.
- Records information as warranted in the store communication
log
- Stays familiar with company manuals, bulletins, and other
communications.
- Advises Stores Manager of any situations having an adverse
effect on store operating performance.
- Recruits prospective employees.
- Prepares a shift change report at the completion of shift in
accordance with company guidelines.
- Properly records all hours worked and signs timecard verifying
all hours worked.
- Assures proper sale and accounting of all merchandise purchased
during shift. Customer Service
- Gives all customers prompt and courteous service.
- Maintains personal appearance according to guidelines in
Employee Handbook.
- Wears company uniform and name badge while on duty.
- Greets all customers with a smile and friendly
acknowledgment.
- Rings merchandise promptly, counts back change, offers
receipt.
- Assists customers who need help.
- Reminds customers of specials, when appropriate.
- Expresses appreciation to all customers.
- Handles customer complaints according to company guidelines.
Inventory and Cash Control
- Responsible for controlling cash and inventory on their shift
according to company guidelines.
- Protects company assets at all times.
- Brings to the attention of Store Manager any damaged or spoiled
merchandise discovered on their shift. Merchandising
- Keeps coolers, store shelves and displays fully stocked and
fronted at all times.
- Ensures the fast food area is clean and supplies are fully
stocked at all times.
- Keeps check-out counter clean and free of clutter.
- Uses correct pricing for all merchandise. Maintenance
- Keeps store/floor clean at all times.
- Checks all refrigeration units for proper temperature.
- Cleans windows; doors; floors; shelves; counters; and gas pumps
and checks pumps and hoses for leakage, as necessary.
- Contacts service department in the absence of store manager for
any problem listed on the "after hours" maintenance list. Food
Service Operations
- Ensures that the standards of any operations within the store
are met, including additional training that is required
- Investigates and resolves food quality and service
complaints.
- Ensures food quality and safety standards are met through
proper equipment cleaning, hygienic practices, and safe handling of
food.
- Follows established procedures for storing, preparing, cooking,
displaying, serving and accounting for product during their shift.
Additional
- May be asked to perform specific tasks as assigned by Store
Manager. These tasks may include daily store bookkeeping;
merchandise ordering and receiving, and opening or closing the
store at the posted time.
Physical Demands
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to
enable individuals with disabilities to perform essential
functions.
Work Environment
- The work environment characteristics described here are
representative of those an employee
encounters while performing the essential function of this job.
Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Requirements
Qualifications To perform this job successfully, an individual must
be able to perform the ESSENTIAL FUNCTIONS and DUTIES AND
RESPONSIBILITIES satisfactorily. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
ESSENTIAL FUNCTIONS.
Keywords: Golden Pantry Food, Columbus , Customer Service Associate, Hospitality & Tourism , Monroe, Georgia
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