Customer Service Representative - Call Center Based - Columbus, GA - $15 hourly
Company: Total System Services, Inc.
Posted on: January 15, 2022
Every day, Global Payments makes it possible for millions of
people to move money between buyers and sellers using our payments
solutions for credit, debit, prepaid and merchant services. Our
worldwide team helps over 3 million companies, more than 1,300
financial institutions and over 600 million cardholders grow with
confidence and achieve amazing results. We are driven by our
passion for success and we are proud to deliver best-in-class
payment technology and software solutions. Join our dynamic team
and make your mark on the payments technology landscape of
Summary of This Role
Responds to customer inquiries via telephone, email, SMS and Chat
to provide problem resolution in accordance with the organization's
service standards. Receives and/or places telephone calls which are
predominantly routine, but may require deviation from standard
screens, scripts, and procedures. Answer customer telephone
inquiries, orders, service needs and complaints, respond where
applicable or direct to technical/service areas. Maintain detailed
and current knowledge of the company's/assigned client's products
and services. Analyze customer service needs for communication to
service and technical departments, when applicable. Requires
ability to navigate a computerized data entry system or other
What Part Will You Play?
- Resolves basic or tier 1 payment and account related requests
to include but not limited to card activations, payments, name and
address updates for card holders (customers) of 1-2 assigned
company clients. Provides standardized or scripted responses by
utilizing basic user friendly Graphic User Interface (GUI) screens
for client systems and established documentation and processes.
Enters required data into client provided systems and databases.
Determines basic reasons for customer issues using a client
provided decision tree and escalates or refers unresolved customer
grievances and requests to more experienced Customer Service
Representatives or designated departments for further investigation
- Begins to build base knowledge and familiarization of products,
policies, and procedures for a limited number of clients and an
understanding of association guidelines and compliance by
frequently referring to online manuals and specific client training
required to resolve card holder inquiries.
What Are We Looking For in This Role?
- Strong contact center phone experience or heavy volume phone
experience in a call center
- Able to use effective and probing questioning and listening
techniques to identify customer needs
- Able to learn and work independently as well as in a team
- Intermediate computer skills
- Strong oral and written communication skills
- Able to work a flexible schedule
- Able to successfully pass a credit, criminal, and drug
- As part of the recruiting process you will be asked to complete
a on demand digital interview before moving forward to a final
phone interview with the recruiter.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns
company policies and procedures to complete assigned routine
- Job Complexity - Works on assignments that are routine to
semi-routine in nature, requiring limited decision outside of
stated processes, but recognizes the need for occasional deviation
from accepted practice. Has little or no role in the
- Supervision - Normally receives detailed instructions and
follows established procedures on all work, requires instructions
on all assignments. Works under close supervision.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex (including pregnancy), national origin,
ancestry, age, marital status, sexual orientation, gender identity
or expression, disability, veteran status, genetic information or
any other basis protected by law. Those applicants requiring
reasonable accommodation to the application and/or interview
process should notify a representative of the Human Resources
Keywords: Total System Services, Inc., Columbus , Customer Service Representative - Call Center Based - Columbus, GA - $15 hourly, Hospitality & Tourism , Columbus, Georgia
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