Customer Service Representative

Company: Lawn Doctor of Columbus-Phenix City
Location: Columbus
Posted on: November 19, 2021

Job Description:

We are a weed control and fertilization company that prides ourselves in excellent customer service. We are a locally owned and operated franchise.

List Of Duties And Responsibilities Associated With This Position:

• Full time, Monday-Friday, 8-4 or 9-5 to be decided upon hiring
• Answering the phone with a cheerful attitude
• Inputting information into our software--following through with setting up services as well as thoroughly documenting phone conversations in the notes on each customer account
• Scanning documents to attach in software and email to customers
  You May be a Great Fit If:
  
  • Proficient in basic computer skills
  • Excellent communication skills
  • Strong ability to learn new things, i.e. new computer software and industry information
  • You can retain extensive information about our services, weeds, mowing and watering instructions, etc., and be able to pass this information along to customers
  • Keep a Positive attitude when customers call in frustrated about their lawns
  • Strong ability to multitask and still perform well
  • Must be able to work well with other office staff
    Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees who will interview, hire, pay, manage, etc. the person who is hired for that respective position at each specific location. All Lawn Doctor employment opportunities potentially identified through this page are offered by individual Lawn Doctor franchisees. These positions are not through Lawn Doctor Inc. or the franchise. They are offered exclusively through local Lawn Doctor franchisees.

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