FT Customer Service Specialist (Work From Home)

Company: TRUEPILL
Location: Cusseta
Posted on: November 18, 2021

Job Description:

At Truepill, they are building the future of healthcare. Through their API-connected healthcare infrastructure, they empower their partners to deliver world-class patient experiences. They've been included on Forbes' Next Billion-Dollar Startup list and are proud to work with many of the world's largest healthcare organizations. They never settle for how it's done today. They invent how it will be done tomorrow. None of this is possible without the right team driving them forward. They encourage their team members to innovate, expand their horizons and bring their passion and curiosity to work, every day. Come join Truepill and build something great together. What You'll Be Doing: Create best in class, meaningful experiences for new and existing patients, physicians and clients over the phone and email Act as a guide and advocate for their patients and providers on the prior authorization process Submitting and obtaining prior authorizations by way of verbal, written documentation and web portals Prompt clients when authorizations are ending in order to prepare for re-authorization Perform other duties as assigned Become an expert with our software solutions, including but not limited to, Talkdesk, Zendesk, Cover My Meds, and Pioneer Primary responsibility will be to concierge medication prior authorization reviews/decisions for all medications that require authorization prior to dispensing Full time (40 hours per week) Hours of Operation are Monday-Friday, 7am- 9pm CST (5am-7pm PST), with occasional weekend hours to support business needs What They're Looking For: Knowledge of and ability to use and apply medical terminology Knowledge of computer systems and electronic medical records Ability to speak and write effectively at a high school graduate level Ability to solve problems and identify solutions Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations Ability to work independently as well as an integral part of the patient care team Ability to follow instructions and standard operating procedures High School Diploma or GED equivalent Preferred: Experience with healthcare/pharmacy related customer support Preferred: Experience with Telehealth Preferred: Experience with Prior Authorization Preferred: Experience with CoverMyMeds Preferred: Experience with startups Associated topics: clerk, csr, customer care representative, customer service associate, internship, phone, representative, service, service agent, support

Keywords: TRUEPILL, Columbus , FT Customer Service Specialist (Work From Home), Hospitality & Tourism , Cusseta, Georgia