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Manager Customer Success - Americas

Company: VirtualVocations
Location: Columbus
Posted on: July 9, 2024

Job Description:

A company is looking for a Manager, Customer Success - Americas.

Key Responsibilities:

Define and execute CSM strategy for BFSI customer accounts
Guide team in renewals, customer relationship building, and upsell opportunities
Analyze customer data, collaborate with internal teams, and ensure team performance

Required Qualifications:

Experience managing strategic customer accounts in BFSI industries
Ability to develop customer success plans and hold value-based conversations with customers
Experience in coaching, mentoring, and managing performance of CSM teammates
Strong understanding of software development, cloud computing, and DevOps concepts
Experience with Salesforce, Gainsight, and building customer engagement playbooks

Keywords: VirtualVocations, Columbus , Manager Customer Success - Americas, Executive , Columbus, Georgia

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