Key Account Manager - (Remote- US Based)

Company: Together Work
Location: Columbus
Posted on: March 18, 2023

Job Description:

Job Summary
Gingr is a rapidly-growing software company that allows pet daycare, boarding, kennel, and grooming business owners to manage their business more efficiently and effectively. We are looking for a Key Account Manager to foster and manage relationships with Gingr's top clients, providing the 1:1 support that they need and ensuring that they are successful using our platform long-term. They must understand outcomes through ongoing review of data and feedback and use this to create strategies to improve satisfaction and improve retention.
Responsibilities

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• Own a portfolio of Gingr's top customers, with responsibility for their retention and growth.
  
• Maintaining client expectations surrounding project definition and scope.
  
• Maintain a close, positive and productive relationship with customers
  
• Anticipate, identify, and seek to resolve complex internal and external services delivery challenges outside of standard support.
  
• Act as a trusted advisor and consultant to help these customers to leverage the full value of Gingr.
  
• Advocate for the customer by collaborating across internal teams (Product, Development, Sales, Support).
  
• Identify, clearly communicate, and manage risk on customer requests both internally and with the customer (while meeting SLAs)
  
• Perform Quarterly Business Reviews for top enterprise accounts to measure performance and provide insight and recommendations related to their success with the product.
  
• Travel 2-3/quarter to tradeshows and client visits.
  
  Requirements
  
  • 
    
  • 2-3 years relevant work experience in a customer-facing role.
    
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty.
    
  • Excellent communication (written and verbal) and organizational skills
    
  • Experience building and maintaining relationships, while working to mitigate churn and drive customer engagement and satisfaction.
    
  • Ability to strategize and collaborate with C-Level Executives.
    
  • Ability to advocate for the customer with internal teams.
    
  • Strong understanding of the agile development lifecycle.
    
  • Project management skills
    
  • Diplomacy, tact and poise under pressure when working through customer issues.
    
  • Passion for pets and the pet care industry
    
  • Strong ability to learn new platforms (Gingr experience is a huge plus!)
    
    What you'll receive:
    
    • 
      
    • Competitive compensation package (TBD)
      
    • Employee benefits including medical, dental, vision, PTO, and 401k
      
    • Remote role - work from anywhere (in the US)
      
    • Culture that values work/life balance and celebrates successes
      
      Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
      The Company offers a comprehensive employee benefits program, including:
      
      • 
        
      • Medical, dental, and vision insurance options
        
      • 100% Employer paid short/long term disability
        
      • Basic Life
        
      • 401(k) option with 100% company match
        
      • Flexible paid personal/vacation time built on mutual trust and accountability
        
      • 10 sick days annually
        
      • 10 company paid holidays
        
      • 6 weeks paid parental leave
        
        Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
        Salary Range Disclosure
        The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
        Salary Range
        US Remote: $50,000 - $70,000 USD per year
        Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position.
        Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.
        Togetherwork's business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.
        At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
        Gingr (https://www.gingrapp.com/), part of Togetherwork, is a rapidly growing software company that allows pet daycare, kennel, and grooming business owners to manage their business more efficiently and effectively. Our integrated payments platform allows pet-care businesses to collect payments online, reduce transaction times, and save time and money by eliminating the need to reconcile.
        
        

Keywords: Together Work, Columbus , Key Account Manager - (Remote- US Based), Executive , Columbus, Georgia