Vice President, Operations - CHS

Company: Boston Medical Center
Location: Columbus
Posted on: June 19, 2022

Job Description:

POSITION SUMMARY: The Vice President, Operations will be responsible for managing the day to day operations of Cornerstone Health Solutions. Operational oversight includes but not limited to all centralized client services (support center, satisfaction surveys), client implementation services (advance team, implementation initial data analysis and planning) as well as education and training. This individual will contribute to the attainment of the organization's desired growth and overarching objectives by providing strategic guidance to CHS leadership surrounding operational initiatives for process and performance improvement. Reporting directly to our President, this seasoned advisor will serve as an integral member of our leadership team and should be a critical thought partner who champions our values of collaboration, optimism, innovation, and excellence. The ideal candidate will possess extensive operations and healthcare knowledge, and a track record of building and maintaining positive internal and external working relationships. ESSENTIAL RESPONSIBILITIES / DUTIES:

• Lead and oversee corporate operations including but not limited to centralized client services, implementation services, client onboarding and satisfaction surveys.
• Responsible for the measurement and effectiveness of all operations processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
• Collaborates with the President and leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of our organization.
• Manage and lead a high-performing team; monitor, analyze, and improve team performance; provide expertise, coaching, and development to team members and drive thought leadership.
• Cultivate an environment of continuous process improvement to optimize operational workflows in order to strengthen overall performance within CHS and across the client base.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Oversee corporate policies and procedures including an ongoing review and update process.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for implementation projects.
• Establishes and manages to the departmental budget.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Represent CHS as needed at meetings, conferences, advisory boards, outreach meetings, and in interactions with thought leaders and business partners.
• Proven capability to thrive in a dynamic and fast-paced multifunctional team environment; well-organized and operationally effective in developing and executing program strategies with a flexible and solution-driven attitude.
• Exceptional interpersonal, oral/written communication, and presentation skills with a polished executive presence.
• Track record of successfully building strong working relationships across a wide spectrum of internal and external partners. JOB REQUIREMENTS EDUCATION: Bachelor's Required; MBA preferred. Pharmaceutical experience a plus. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED : N/A EXPERIENCE: At least 7 (seven) years progressive leadership experience in business and healthcare organizations. Experience must include leadership role and reflect significant history in navigating complex solutions and creating sustainable operational processes. KNOWLEDGE AND SKILLS:
  
  
  • Comprehensive knowledge of business operations including centralized client services and implementation
  • Strong interpersonal skills, a high degree of analytical ability, and the ability to work effectively with both internal and external customers.
  • Excellent organization and management skills, the ability to set strategy and lead a team in a fast paced environment
  • Excellent management and communication skills Associated topics: administrative, administrative assistant, administrative coordinator, administrative support, assistant, chief operations officer, front desk, front office, records management, support

Keywords: Boston Medical Center, Columbus , Vice President, Operations - CHS, Executive , Columbus, Georgia