Assistant General Manager
Company: Great Wolf Lodge
Location: Valley
Posted on: May 16, 2022
Job Description:
At Great Wolf, the Assistant General Manager is assists the
General Manager in driving operational excellence throughout all
functions, outlets, and attractions of the lodge.Essential Duties &
Responsibilities
- Oversees Guest Services, Housekeeping, Food & Beverage,
Aquatics, Cub Club and Retail Departments
- Assists Directors in accomplishing human resources' objectives
by over seeing the recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining
effort
- Communicates job expectations; planning, monitoring,
appraising, and reviewing job contributions
- Ensures Departments adequately enforce all policies and
procedures
- Assists Directors in achieving guest services operational
objectives by contributing information and recommendations to
strategic plans and reviews; preparing and completing action plans;
implementing productivity, quality, and customer-service standards;
resolving problems; completing audits; identifying trends;
determining system improvements; implementing change
- Meets financial objective by yield management; forecasting
requirements; assists in preparing an annual budget; reviews
scheduling expenditures; analyzes variances; initiates corrective
actions
- Maintains customer confidence by maintaining service levels;
garnering "repeat" visits; making the resort a "family
tradition"
- Ensures Departments maintain a safe, secure, and healthy
environment by establishing, following, and enforcing standards and
procedures; complying with legal regulations
- Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations
- Enhances resort reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments
- Ensures Departments train all new employees and retrain current
employees
- Ensures all guest requests are handled in a professional
manner, by reviewing with Directors weekly
- Attend weekly directors' meeting and communicate necessary
information as needed
- Reviews any inappropriate behavior findings by staff with
Director and ensures all are recorded properly
Basic Qualifications & Skills
- Bachelor's degree in Hospitality, Business, related field; or
equivalent combination of education and experience
- Minimum 5 years leadership in hospitality at
department/division director level
- Minimum 2 years developing and implementing annual budgets;
forecasting revenues and expenses, and generating plans to meet
expected margins
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug
screenDesired Qualifications & Traits
- Strong Financial Acumen
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality
standards
- Enthusiastic and positive energy
- Multi-tasking abilityPhysical Requirements
- Able to lift up to 20 lbs.
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of timeEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Lodge, Columbus , Assistant General Manager, Executive , Valley, Georgia
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