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Remote Call Center Customer Service Manager in Charlotte

Company: VirtualVocations
Location: Columbus
Posted on: January 9, 2022

Job Description:

A software development company that specializes in human resources and employee benefits management solutions is searching for a person to fill their position for a Remote Call Center Customer Service Manager in Charlotte.

Must be able to:
Drive customer accessibility through effectively managing resources, coordinating multiple daily tasks, and enhancing the effectiveness of customer interactions
Ensure exceptional quality through the monitoring and coaching of call interactions and claim processing
Deliver financial objectives through enhancing process flows to increase customer interaction efficiencies and reduce monthly inquiries per member
Must meet the following requirements for consideration:

Understanding of consumer directed health with 3-5 years' experience in call center service operations
Strong Service mentality
Demonstrated ability to lead others in journey to serve customers and continuously improve by building relationships one call at a time
The ability to think outside the box and lead initiatives at a team level that improve the employer and employee experience
Demonstrated experience managing customer advocacy or service teams
Understanding of core call center metrics and principles

Keywords: VirtualVocations, Columbus , Remote Call Center Customer Service Manager in Charlotte, Executive , Columbus, Georgia

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