Area Supervisor/ Department Manager
Company: Ross stores
Posted on: November 22, 2021
GENERAL PURPOSE: The Area Supervisor is a member of the Store
Leadership who is responsible for a specific, assigned area of the
Store as well as the general operations and supervision of the
Store when functioning as the Manager on Duty. Area Supervisors are
responsible for opening and closing the Store, supervising
Associates, and maintaining a friendly, easy to shop environment.
They ensure proper merchandise presentation, and maintain a clean
work area at all times. Area Supervisors are also responsible for
executing and supervising Company operational processes as needed.
ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments:
Understands that safety is the number one priority and practices
safe behaviors in everything they do. Maintains a high level of
awareness on the sales floor to create a safe and secure shopping
environment for everyone. Immediately corrects or reports any
unsafe conditions or practices to Store Leadership. Responsible for
security of building including entrance/exit control (Associate
entry/egress, receiving door, daily trash removal, etc.),
Electronic Article Surveillance (EAS) devices daily function check,
Cash Office security, armored carrier pick-ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for Customer safety including accident prevention,
accident reporting and emergency procedures. Tests all fire alarm
systems as scheduled. Responds to after-hours alarms when
requested. Customer Service: Treats all Customers, Associates, and
other leaders with respect. Demonstrates courtesy, friendliness,
and professionalism at all times. Recognizes Associates using
Company recognition programs. Personal and Store Brand Represents
and supports the Company brand at all times. Maintains a
professional appearance, in accordance with Company Dress Code.
Ensures all Associates adhere to the Company Dress Code at all
times. Keeps all areas of the Store clean, well-maintained, and
merchandised to standard. Responsible for daily trash removal.
General Merchandising: Ensures recovery, sizing and markdowns are
completed to Company standards through teaching, assigning tasks,
and following up per Company best practice. Responsible for
receiving merchandise truck when needed. Processes all merchandise
with a sense of urgency. Responsible for receipt of all
non-merchandise inbound deliveries (i.e. signs, supplies, special
deliveries, etc.). Responsible for cleanliness and organization of
all Stockrooms. Helps deliver and place merchandise on sales floor
when all merchandise is processed. Responsible for ensuring any
back-stock is secured and processed to Company policy. Responsible
for merchandising of department including the back stock.
Responsible for the reduction of loss due to damage. Ensures
compliance to the monthly presentation guidelines in assigned area.
Responsible for floor moves and signing including promotional
signing as needed. Responsible for re-wraps as needed. Loss
Prevention: Understands and complies with the Loss Prevention
Awareness Program and is responsible for Store Loss Prevention
which includes maintaining a large Customer service presence on the
sales floor, Customer and Associate engagement and heightened Loss
Prevention awareness. As a representative of Ross Leadership,
demonstrates integrity and honesty in all interactions with
Associates and Customers. Safeguards confidential information, cash
and credit card information and merchandise. Ensures Public View
Monitor (PVM) system is maintained properly. Conducts "Code 50"
package inspections. Executes all Company Best Practices and
maximizes productivity by minimizing steps and touches while
working. Front End Supervision and Operations: Executes all Company
Best Practices and maximizes productivity by minimizing steps and
extra touches when working. Ensures Associates are executing to
Company standards at the Front End. Maintains pace, energy and
"presence" at the Front End, managing the line to expedite
Customers wait time Trains and coach Associates on cash registers,
shortage control policies and other Front End procedures. To meet
friendly and productivity standards. Controls Retail Associates'
break schedule for backups, lunches and breaks. Ensures all
equipment is working properly. Maintains proper supplies and
recovery for the Front End area. Ensures go backs are expedited,
properly scanned, security tagged and ticketed. Teaches all
Associates the "Scan and Bag" best practice. Ensures salability of
merchandise on the Front End, aisle tables, Men's/Women's 4-way
features, and specialty racks. Fitting Rooms: Responsible for the
maintenance and cleanliness of the Fitting Rooms. Ensures all
Fitting Room garment tags are audited and accounted for to Company
policy. Ensures go-back compliance throughout the day. All
merchandise returned to the sales floor must be ticketed, scanned,
nubbed and security tagged as needed. Administrative Duties as
Assigned by Store Manager: Ensures Cash pulls and bank deposits are
conducted to Company policy. Responsible for Front End control when
needed. Understands and adheres to the policies and procedures that
refer to refund approval, Associate purchase approval, securing
tills and cash in safe, register Paid Outs/Ins, void approval,
register media and break schedules. Responsible for payroll
administration including daily punch edits, Associate scheduling
compliance, Sunday payroll transmission and Payroll reporting as
needed. Other duties as assigned by Store Manager. COMPETENCIES:
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes
Builds Talent Collaborates Leading by Example Communicates
Effectively Ensures Accountability & Execution QUALIFICATIONS AND
SPECIAL SKILLS REQUIRED: Excellent verbal communication skills.
Fluency in English. Prior Customer Service and supervisory
experience preferred. Familiarity with point-of-sale equipment and
applications. Ability to perform basic mathematical calculations
commonly used in retail environments. Ability to work evenings and
weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store
equipment, including PDTs, registers and PC as required. Ability to
spend up to 100% of working time standing, walking, and moving
around the Store. Ability to regularly bend at the waist, squat,
kneel, climb, carry, reach, and stoop. Ability to occasionally
push, pull and lift more than 25 lbs. Ability to use janitorial
equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: ability to regularly push,
pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES:
Retail Associates Stockroom Leads (where applicable) ...
Keywords: Ross stores, Columbus , Area Supervisor/ Department Manager, Executive , Columbus, Georgia
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