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Vice President, Servicing Team

Company: Total System Services LLC
Location: Columbus
Posted on: November 16, 2021

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of Role:

Leads a team of approximately 58 individuals and 5 Directors responsible for configuring, testing, delivering, and providing detailed consulting on the Servicing related solutions (Collections & Recovery, General Servicing, Communications, Client Provisioning) for all portfolio and product implementations across North America and International.

Essential Functions:

Lead a team of internal and client-facing Directors and associates responsible for the effective delivery of all end to end Servicing solutions for both portfolio and product implementations in the Issuing segment. This team will be the deep knowledge SMEs (subject matter experts) for all components of Servicing areas (Risk Decisioning, Spend Instruments, Authorizations, and Fraud), including all products, platforms and best practices. They will ensure that the delivery of these Solutions is whole across all the systems and products (to include Core, DE, TCS, Comms, etc) related to servicing. This team will work very closely with the Solution Architect team to understand the end to end Solution at a macro level (level 1 Customer Journeys) and then work through the micro levels (level 2 Customer Journeys) of the Servicing Solutions. The VP, Servicing Services will consistently partner with several teams: VP, Solution Architects; VPs of the other 2 Services; VPs of the corresponding IPG groups; VPs of the corresponding Technology groups; VP and SVP for Product Support and BAU Consulting. Interactions with Solution Architects, IPG and Technology will be specifically around what can be delivered when, how a phased approach can be used, and working through issues. Interactions with Product Support and BAU Consulting teams will be on transitioning the work once implemented and working on best practices.

Minimum Qualifications:

  • Typically a minimum of 12 years related professional experience including a minimum of 8 years experience in a managerial position.
  • Bachelor's degree related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

    Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Keywords: Total System Services LLC, Columbus , Vice President, Servicing Team, Executive , Columbus, Georgia

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