Patient Care Coordinator/Receptionist
Company: Auburn Opelika Dental
Posted on: November 22, 2021
Working Conditions/Physical Requirements:
Moderate noise levels from dental and other Lab equipment.
Medical, office, and lab setting.
Minimum lifting requirements of 35 pounds in order to accept
equipment deliveries, and pack and unpack office supplies.
Frequent client and interoffice personnel interaction as this
position meets and greets patients and is heavily dependent on
excellent customer interaction.
Hearing - Must be able to hear telephonic equipment and comfortably
communicate with Patients and others by telephone and in
Near Vision - The ability to see details at close range (within a
few feet of the observer) as required for business software, and
operating office machines.
Position Summary: Under Direct and Indirect Supervision, perform
routine clerical and administrative functions such as drafting
correspondence, providing information to callers, effectively
scheduling and confirming appointments for doctors and hygienist to
ensure patient health satisfaction and practice profitability.
Expected to respond to customer inquiries regarding explanations of
benefits, information for general public, patients, visitors and
other interested parties. Organize and maintain paper and
electronic files. Compile, process, create, maintain and report
records of clinical patients for the practice, other medical, and
dental personnel, and other qualified interested parties. Maintain
the highest security, privacy, ethical, legal and regulatory
requirements of the health care system
Operate telephone switchboard to answer, screen and forward calls,
providing information, taking messages and scheduling
Greet visitors and callers, handle their inquiries, and direct them
to the appropriate persons according to their needs.
Monitor reception area for neatness and cleanliness; replace
magazines into racks or arrange onto tables, reposition chairs,
dispose of trash, etc.
Acknowledge all visitors promptly, regardless of task at hand.
Telephone: answer appropriately; record and retrieve messages
Retrieve messages and e-mails and act upon them
Welcome patients and visitors into office with cordial greeting and
Monitor schedule and patients who are waiting in reception area;
notify appropriate staff of patient arrival and when there has been
a delay in patient seating for appointment.
Check patient records and provide with appropriate and necessary
forms upon arrival (i.e. medical history, HIPAA consent, contact
information, etc.) (Back up to Greeter)
Make certain that office has x-rays from previous dentist when
Schedule appointments in consideration of production and
Set up appointments with specialists when indicated; coordinate
with specialists office, send x-rays, explanatory letter and
provide a referral card/pamphlet for specialist to patient
Accept and record payments made at the time of service, via mail
Verify patient insurance coverage to ensure necessary procedures
are covered by individual's provider
Present financing options and make necessary arrangements
File insurance claims; submit e-claims and paper claims when
Follow-up on all outstanding insurance claims/pre-estimate
Be knowledgeable in the operation and maintenance of equipment at
the front desk
Order office supplies
Prepare End-of-Day routine, including: (a) reconciling production
and collection (b) settling credit card accounts (c) preparing and
making bank deposits
Prepare End-of-Month Report, when necessary
Make courtesy calls for treatment follow-up (post-op calls, when
Complete training in all areas shown on training schedule which
apply to your position(s) Learn to operate new office technologies
as they are developed and implemented.
Excellent computer skills and ability to use practice software
Memorize and use scripts effectively both over the phone and in
File and maintain records.
Protect the security of records to ensure that confidentiality is
Release information to persons and agencies according to
Review records for completeness, accuracy and compliance with
regulations and office procedures.
Plan, develop, maintain and operate a variety of health record
indexes and storage and retrieval systems to collect, classify,
store and analyze information.
Compile and maintain patients' medical records to document
condition and treatment and to provide data for research or cost
control and care improvement efforts.
Collect, sort, distribute and prepare mail, messages and courier
Provide information about the Practice, such as location of
offices, employees within the organization, or services
Transmit information or documents to patients, using computer,
mail, or facsimile machine.
Processes insurance payments and ensures timely collection from
patients and insurers.
Provide, and complete insurance paperwork and obtain information
from patients' insurance provider(s) as needed to ensure
Actively pursues provision of excellent patient service.
Must always represent the practice in a professional, pleasant, and
cooperative manner. Manage the hygiene schedule according to
appointment scheduling guidelines to ensure all hours are scheduled
efficiently and to production goal
Check daily hygiene schedule for accuracy, capacity and
distribution among hygienists
Organize and maintain reports to ensure scheduling efficiency and
Follow-up on overdue hygiene appointments
Monitor family members who need hygiene appointments as well as
patients you are working with
Monitor confirmations and confirm hygiene appointments
Monitor daily hygiene flow
Print monthly recall cards & labels and make certain they go out
Schedule hygiene treatment approved by insurance Must always
represent the practice in a professional, pleasant, and cooperative
Must maintain regular, consistent and punctual attendance in
accordance with assigned schedule and time off policies.
Must be able to comfortably and efficiently handle multiple
deadlines and task assignments.
Must be able to work both independently and cooperatively in team
Occasionally there may be some travel, by car or plane, required in
order for you to participate in continuing education or
Other duties and tasks, as assigned periodically.
Always maintain the highest level of confidentiality to HIPAA
Adhere to strict safety guidelines and procedures to OSHA and
Must be comfortable seeing and able to maintain a professional
demeanor and attitude while working around blood and smells that
may be unpleasant.
Must be detail oriented in order to prepare and process business
You must be flexible and understand that your job duties may change
from time to time and that you may be asked to "help out" in other
areas of the office.
Must demonstrate active listening - Giving full attention to what
other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at
Must demonstrate good reading comprehension - Understanding written
sentences and paragraphs in work related documents.
Must demonstrate excellent communication skills - Talking to others
to convey information effectively.
Experience and Education:
High School Diploma.
Accurate typing at 40 words per minute.
One Year Minimum Office experience.
Preferred Two Years experience with dental insurance
Job Type: Full-time
Salary: $10.00 to $16.00 /hour
Job Type: Full-time
Pay: $10.00 - $16.00 per hour
Paid time off
Customer Service: 1 year (Preferred)
Medical Terminology: 1 year (Preferred)
Work Location: One location
Keywords: Auburn Opelika Dental, Columbus , Patient Care Coordinator/Receptionist, Administration, Clerical , Opelika, Georgia
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