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Sr Manager Consumer, Small Business & Community Banking Collections

Company: Synovus Financial Corp.
Location: Columbus
Posted on: May 16, 2020

Job Description:

Job Summary:
Manages the collection process associated with the bank's consumer, small business, bankruptcy and recovery groups for loan relationships generally less than $750,000. Oversees the consumer and small business portfolio of active loans and loans for potential recovery. Conducts workout of consumer loans and small business relationships. Limits portfolio delinquencies and charge-offs while maximizing recoveries on charged-off accounts. Implements collection processes to reduce credit losses and accurately monitors risk grades and the migration of risk grades within the small business loan portfolio. Assists in the translation of collection strategies into clear procedures and in meeting all compliance practices. Assists in the proper grading of the portfolio.
Job Duties and Responsibilities:

Recommends, implements and maintains consumer and small business collections policies and procedures.

Provides key reporting metrics and summaries regarding the performance of Synovus consumer and small business lending portfolios, concentrating on delinquency and loan loss reductions. Engages in management best practices to mitigate loan losses and improve recoveries.

Performs analyses to measure compliance with established policies and procedures, goals and expectations.

Develops and maintains expert knowledge of all federal rules and Synovus compliance regulations regarding collections. Ensures departmental practices comply with applicable compliance regulations, laws and statutes.

Participates in and makes recommendations regarding collection strategy decisions, including litigation, repossession and foreclosures, in the consumer and small business loan portfolios.

Establishes administrative and review systems and procedures to protect the quality and profitability of the consumer and small business loan portfolios.

Performs ongoing risk grade analysis of all credits within the Managed Asset's consumer and small business portfolio to ensure proper risk grade compliance in concurrence with the requirements of Synovus and regulatory authorities.

Performs ongoing responsibility to accurately track the migration of risk grades within the consumer and small business loan portfolios and provides the timely and accurate submissions to management.

Delegates and ensures successful completion of work by consumer and small business collections staffs and other specialists as appropriate to reduce delinquency and loan losses.

Manages and coordinates efforts in preparation for internal and external audits and regulatory inquiries and reviews.

Responsible for the ongoing management of outside vendors, collection agencies and attorneys for loans within their scope.

Advises senior or executive management of any material consideration affecting the consumer and small business loan portfolios, loan or collections policies and processes or individual loan transactions.

Maintains and presents monthly and quarterly collection results by analyzing and providing meaningful analytical reports and projections, and presents details within the reporting requirements to senior and executive management as needed.

Manages budget, FTE management and overall fiscal responsibility as it pertains to the consumer and small business collections teams.

Maintains and manages staffing levels that can sufficiently accommodate the transfer of new loan relationships within their scope from across Synovus.

Provides training and leadership to the consumer and small business collections staff on a continual basis. Ensures team members hired are trained and are proficient in credit analysis; customer relations/service; regulatory compliance; internal assigned training; and use of all necessary internal loan systems.

Manages the day-to-day activities of the small business collections department. Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Synovus' policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, discipline of employees and addressing complaints and resolving problems. Works with the Human Resources Department to resolve more complex employee related issues.

Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, compliance regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Synovus authority in a timely fashion.

Performs other related duties as required.



The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.


Minimum Education:

Bachelor's degree in Business Administration, Finance or related discipline or an equivalent combination of education and experience.



Minimum Experience:

Ten years of credit, collections and/or commercial banking experience including experience preparing for and participating in regulatory audits and reviews, complying with applicable regulatory requirements, loan underwriting, documentation and collections. A concentration in credit related functions, with a minimum of five years spent in credit functions approving loans, reviewing loan grades and financial statement analysis.



Required Knowledge, Skills, & Abilities:

Broad and in-depth knowledge of loan portfolio analysis, consumer and small business credit review tools and their applications

Broad and in-depth knowledge of bank credit policies and benchmarking tools

Knowledge of Dodd-Frank, CFPB, Fair Lending, UDAAP, Fair Debt Collections Act, and flood regulations

Strong comprehension of bankruptcy, repossession, foreclosure, and litigation fundamentals





Preferred Knowledge, Skills, & Abilities:

Financial Services industry experience




.

Keywords: Synovus Financial Corp., Columbus , Sr Manager Consumer, Small Business & Community Banking Collections, Accounting, Auditing , Columbus, Georgia

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