Sr Manager Consumer, Small Business & Community Banking Collections
Company: Synovus Financial Corp.
Posted on: May 16, 2020
Manages the collection process associated with the bank's consumer,
small business, bankruptcy and recovery groups for loan
relationships generally less than $750,000. Oversees the consumer
and small business portfolio of active loans and loans for
potential recovery. Conducts workout of consumer loans and small
business relationships. Limits portfolio delinquencies and
charge-offs while maximizing recoveries on charged-off accounts.
Implements collection processes to reduce credit losses and
accurately monitors risk grades and the migration of risk grades
within the small business loan portfolio. Assists in the
translation of collection strategies into clear procedures and in
meeting all compliance practices. Assists in the proper grading of
Job Duties and Responsibilities:
Recommends, implements and maintains consumer and small business
collections policies and procedures.
Provides key reporting metrics and summaries regarding the
performance of Synovus consumer and small business lending
portfolios, concentrating on delinquency and loan loss reductions.
Engages in management best practices to mitigate loan losses and
Performs analyses to measure compliance with established policies
and procedures, goals and expectations.
Develops and maintains expert knowledge of all federal rules and
Synovus compliance regulations regarding collections. Ensures
departmental practices comply with applicable compliance
regulations, laws and statutes.
Participates in and makes recommendations regarding collection
strategy decisions, including litigation, repossession and
foreclosures, in the consumer and small business loan
Establishes administrative and review systems and procedures to
protect the quality and profitability of the consumer and small
business loan portfolios.
Performs ongoing risk grade analysis of all credits within the
Managed Asset's consumer and small business portfolio to ensure
proper risk grade compliance in concurrence with the requirements
of Synovus and regulatory authorities.
Performs ongoing responsibility to accurately track the migration
of risk grades within the consumer and small business loan
portfolios and provides the timely and accurate submissions to
Delegates and ensures successful completion of work by consumer and
small business collections staffs and other specialists as
appropriate to reduce delinquency and loan losses.
Manages and coordinates efforts in preparation for internal and
external audits and regulatory inquiries and reviews.
Responsible for the ongoing management of outside vendors,
collection agencies and attorneys for loans within their scope.
Advises senior or executive management of any material
consideration affecting the consumer and small business loan
portfolios, loan or collections policies and processes or
individual loan transactions.
Maintains and presents monthly and quarterly collection results by
analyzing and providing meaningful analytical reports and
projections, and presents details within the reporting requirements
to senior and executive management as needed.
Manages budget, FTE management and overall fiscal responsibility as
it pertains to the consumer and small business collections
Maintains and manages staffing levels that can sufficiently
accommodate the transfer of new loan relationships within their
scope from across Synovus.
Provides training and leadership to the consumer and small business
collections staff on a continual basis. Ensures team members hired
are trained and are proficient in credit analysis; customer
relations/service; regulatory compliance; internal assigned
training; and use of all necessary internal loan systems.
Manages the day-to-day activities of the small business collections
department. Provides leadership, direction and growth opportunities
to members of the department, performing those responsibilities in
accordance with the Synovus' policies and applicable laws.
Responsible for interviewing, hiring, planning, assigning or
directing work, appraising performance, discipline of employees and
addressing complaints and resolving problems. Works with the Human
Resources Department to resolve more complex employee related
Each team member is expected to be aware of risk within their
functional area. This includes observing all policies, procedures,
laws, compliance regulations and risk limits specific to their
role. Additionally, they should raise and report known or suspected
violations to the appropriate Synovus authority in a timely
Performs other related duties as required.
The information on this description has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job.
Synovus is an Equal Opportunity Employer supporting diversity in
Bachelor's degree in Business Administration, Finance or related
discipline or an equivalent combination of education and
Ten years of credit, collections and/or commercial banking
experience including experience preparing for and participating in
regulatory audits and reviews, complying with applicable regulatory
requirements, loan underwriting, documentation and collections. A
concentration in credit related functions, with a minimum of five
years spent in credit functions approving loans, reviewing loan
grades and financial statement analysis.
Required Knowledge, Skills, & Abilities:
Broad and in-depth knowledge of loan portfolio analysis, consumer
and small business credit review tools and their applications
Broad and in-depth knowledge of bank credit policies and
Knowledge of Dodd-Frank, CFPB, Fair Lending, UDAAP, Fair Debt
Collections Act, and flood regulations
Strong comprehension of bankruptcy, repossession, foreclosure, and
Preferred Knowledge, Skills, & Abilities:
Financial Services industry experience
Keywords: Synovus Financial Corp., Columbus , Sr Manager Consumer, Small Business & Community Banking Collections, Accounting, Auditing , Columbus, Georgia
Didn't find what you're looking for? Search again!